Refund policy

Hire Agreement Cancellation & Contract Termination Policy – Pullen Power Ltd

Company: Pullen Power Ltd
Company Registration: 15252169
Correspondence Address: 18 Bluebell Road, Ambrosden, Bicester, England, OX25 2DL
Email: hello@pullenpower.co.uk

🔹 Overview

This policy applies to the hire/rental of equipment supplied by Pullen Power Ltd.

As we provide temporary hire services, our policy focuses on cancellation, termination of contract, and early cessation of hire, rather than “returns.”

🔹 Cooling-Off & Contract Cancellation

If you place an order online (distance selling), you may be entitled to a 14-day cooling-off period before the hire period begins (per UK consumer regulations).

However, once the hire period has started, or equipment has been delivered, the cooling-off period no longer applies.

This is because:

  • Hire contracts begin when goods are allocated and prepared for delivery.

  • Delivery, scheduling, and servicing costs are incurred immediately.

We still operate a fair commercial cancellation policy, detailed below.

🔹 Cancellation Before the Hire Period Starts

If a cancellation request is made before delivery, dispatch, or scheduled hire start, the following applies:

  • You must notify us at: hello@pullenpower.co.uk

  • A full cancellation may be accepted subject to deductions for:

    • administrative processing costs

    • preparation and scheduling

    • cancellation at short notice (depends on lead time)

We will confirm your cancellation in writing.

🔹 Terminating the Hire Contract After Delivery / Start

If you wish to end the hire early, you may submit a contract termination request.

How to request termination:

Email: hello@pullenpower.co.uk
Include:

  • Business name or customer name

  • Hire reference or proof of agreement

  • Reason for termination

Conditions:

To terminate the hire period early:

  • Equipment must be available for collection or shipment in the same condition in which it was supplied.

  • Behavioural misuse, improper operation, or damage may incur additional fees.

Once approved, collection or return instructions will be issued.

🔹 Fees & Charges for Early Contract Termination

Fees may apply if:

  • Hire period has already begun

  • Equipment has been used

  • Fuel, cables, distribution, or accessories require servicing or testing

  • Delivery and collection services have been carried out

Charges may include:

  • Remaining portion of agreed hire fee

  • Servicing/inspection costs

  • Transport and logistics costs

  • Consumables (fuel etc.)

We will always provide a transparent breakdown of costs.

🔹 Equipment Condition Requirements

Whether cancelling before hire completion or terminating early, equipment must be:

  • In the same operational state as supplied

  • Not modified or tampered with

  • Free from damage (other than reasonable operational use)

  • Returned with all accessories/cables/fittings

Failure to do so may result in deductions from final settlement.

🔹 Operational Issues, Faults or Damaged Goods

If equipment is:

  • Faulty

  • Damaged on delivery

  • Not functioning as described

You must contact us immediately at hello@pullenpower.co.uk.

We will:

  • Inspect the issue

  • Repair or replace where appropriate

  • Offer a fair settlement based on downtime or unusability

We comply with the Consumer Rights Act 2015 for hired goods (fit for purpose, as described, of satisfactory quality).

🔹 Final Settlement & Refunds (Where Applicable)

Once early termination has been approved and equipment recovered, we will:

  1. Inspect and confirm any deductions,

  2. Issue a final settlement summary,

  3. Arrange refund (if applicable) to the original payment method.

Refunds (where due) may take up to 10 business days.
If 15 business days elapse without receipt, contact us at:
hello@pullenpower.co.uk

🔹 Items/Contracts Not Eligible for Cancellation

Cancellations are not accepted where:

  • Custom-configured packages were supplied

  • Hire period has been fully completed

  • Hazardous situations or safety breaches occurred

  • Tampered or opened electrical components are involved

  • Costs have already been fully incurred and fulfilled

🔹 Exchanges/Substitutions

Where substitutions are required (e.g., power capacity changes), we may accommodate, depending on vehicle/equipment availability.
This is handled case-by-case.

🔹 Contact Details

For any questions, contract termination requests, cancellation notifications, or hire amendments, contact us at:
📧 hello@pullenpower.co.uk